In today’s fast-paced business landscape, corporate training and coaching play a crucial role in upskilling employees and fostering professional growth. Development efforts for leaders and high-potential managers, in particular, require a specialized approach, but traditional training methods often fall short in meeting the diverse needs of learners while maximizing efficiency.

Enter AI-powered learning solutions, a potential game changer in the realm of corporate training. By harnessing the power of artificial intelligence, organizations can now offer personalized, efficient, and engaging training experiences that drive tangible results.

In this blog post, we’ll explore how AI-powered learning solutions are starting to revolutionize the corporate training industry and leadership development. When leveraged properly, particularly alongside other blended learning methodologies, these tools can empower organizations to unlock their full potential. Let’s look at some of these trends and opportunities:

Machine Empathy:

Perhaps one of the most powerful ways that AI is starting to be used is to provide empathetic responses to a people’s needs. With this technique — which our CTO, Josh Schwartzman, has defined as “Machine Empathy” — one can provide powerful feedback, insights, and ideas with speed, scale, and some nuance. This capability is so powerful, in fact, that some companies are leaning entirely on AI to provide these solutions. With our human-centered philosophy, however, we have turned this approach into a tool that can provide assistance and great ideas to coaches and facilitators. This not only lightens the load and increases the speed with which feedback can be delivered (all good things for scaling impact), but also retains the important human touch. To share an interesting analog from another industry, here’s a study that we recently read:

In this study, ChatGPT provided support to patients with better bedside manner and empathy than doctors. It is a fascinating example of how AI can provide a big boost in the world of empathetic feedback.

Human connection and support is a vital ingredient in impactful training and coaching and these types of results can absolutely amplify the experience and advice given during a training or coaching engagement.

Personalization:

Tailoring learning experiences in a one-size-fits-all approach to corporate training leads employees to often struggle to fully engage with the material and apply it to their unique roles and challenges. For example, a study by LinkedIn Learning found that only 28% of employees said they were able to apply what they learned in training to their jobs.

Other studies have found similar results: a study by Degreed found that only 33% of employees said they were able to apply what they learned in training to their jobs, and a study by Skillsoft found that only 29% of employees said they were able to apply what they learned in training to their jobs. In an ironic twist, it is these same companies that are offering very basic, flat content that is in part leading to this lack of engagement, motivation, retention, and skill application. There are more advanced and impactful ways to address these challenges.

Along with higher quality, facilitated coaching and training experiences that move the needle with better outcomes, AI-powered learning solutions can help to address these issues by providing personalized learning experiences. By analyzing data through thoughtful prompts and requests, these solutions can identify individual learner preferences, strengths, and areas for improvement. Adaptive algorithms then create customized learning paths and recommend specific modules, resources, and assessments tailored to each learner’s needs. This level of personalization not only enhances engagement but also boosts knowledge retention and application in real-world scenarios.

Intelligent Content Curation:

‍ If your organization leverages tools with a lot of content as part of your strategy, then filtering out the noise with this abundance of training content will be vital. Though our experience and research shows that high-content offerings are best served as a complement to higher quality, facilitated experiences, they can provide some value when deployed thoughtfully. It is essential that more passive resources like these are easily discovered and digestible, as employees often face the challenge of finding relevant and high-quality resources with any volume-oriented offering. AI-powered learning solutions can aid in this quest by leveraging machine learning algorithms to curate content intelligently. These algorithms analyze learner profiles, job roles, and performance data to filter and recommend the most relevant and up-to-date training materials.

For example, LLMs such as BERT and GPT-3 can be used to identify relevant keywords and concepts in text, which can then be used to filter and recommend content. These algorithms can also be used to summarize relevant information from a variety of sources, providing learners with a concise and easy-to-understand overview of the content. As AI technology continues to develop, we can expect to see even more sophisticated and effective methods for filtering and recommending relevant content. This will help organizations to ensure that their employees have access to the information they need to succeed, no matter where they are in their learning journey.

At Dream See Do, we are developing AI tools that can summarize course activity as well as course responses from a cohort, to enable stakeholders to have a seamless means of viewing overall activity or sentiment for an individual or group.

Automated Assessments:

Immediate feedback and continuous improvement through traditional assessments can be time-consuming, and providing timely feedback can be a challenge for trainers. AI-powered learning solutions automate the assessment process, enabling real-time evaluation and feedback. Machine learning algorithms can analyze learner responses, identify knowledge gaps, and offer personalized recommendations for further learning. This immediate feedback loop helps employees gauge their progress, address areas of weakness promptly, and continuously improve their skills. Additionally, trainers, coaches, and administrators gain valuable insights into learner performance and behavior change, allowing them to fine-tune training programs for maximum effectiveness.

Intelligent Analytics:

AI-powered learning solutions generate vast amounts of data, providing organizations with valuable insights into learner behavior, engagement, and performance. By harnessing these insights, organizations can identify patterns, trends, and areas of improvement within their training programs.

For example, Dream See Do (DSD) uses data-driven insights to track how learners interact with each other, their coaches, and content. The accompanied reporting helps coaches and managers identify areas where they need more support and coaching. DSD has seen a 450% higher learner engagement than the industry average, and 68% average course completion rates, all tracked to share these data-driven insights.

Analytics can help trainers optimize course design, identify knowledge gaps, and measure the effectiveness of different training approaches. Furthermore, AI-powered learning solutions enable organizations to track individual and team progress, allowing for targeted interventions and personalized support where needed.

Conclusion:

AI-powered learning solutions are transforming corporate training by offering personalized, supportive, efficient, and data-driven learning tools. By leveraging AI algorithms to tailor content, provide automated assessments, and generate actionable insights, organizations can enhance employee engagement, knowledge retention, and overall training effectiveness. As the corporate training industry continues to evolve, embracing AI-powered learning solutions will undoubtedly become a key competitive advantage for organizations seeking to develop thoughtful and adaptable leaders and a skilled workforce. By choosing to use AI as a whole, we help L&D leaders to evaluate what works best for them, and we guide that process while leveraging our platform to deliver compelling people development experiences.

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